LegacyRoots AI ("we", "us", or "our") is a digital family-history platform. The Service allows users to build family trees, preserve life stories, create memorials, share family moments, and connect across generations. We are incorporated in India and operate globally.
Contact: legal@legacyroots.ai
You must be at least 18 years old to create an account. If you are between 13 and 17 years of age, you may use the Service only with the express consent and active supervision of a parent or legal guardian who agrees to these Terms on your behalf. We do not knowingly allow children under 13 to register.
You agree to provide accurate, current, and complete information at registration and to update it promptly if it changes. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Each user may maintain only one personal account. You may not create accounts for others without their express consent, except when you are creating a family-tree profile on behalf of a family member who has authorised you to do so.
LegacyRoots provides the following core features, subject to your subscription plan:
Features may vary by subscription plan and are subject to change with notice to you.
Every family tree has a role hierarchy. You understand and agree that:
By accepting an invitation to join a tree, you consent to the Family Keeper's management of data in that tree, including data about you.
We offer a free tier ("Roots") and paid tiers ("Branches" and "Legacy") with expanded limits for family members, memorial profiles, media uploads, and additional features. Current pricing is displayed at legacyroots.ai/payments.
Paid plans are billed on a monthly or annual basis. Annual subscriptions are charged in full at the start of each billing period. We use Stripe (for international users) and Razorpay (for Indian users) to process payments. By subscribing you authorise the applicable payment processor to charge your payment method on the recurring schedule you selected.
Subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. You will receive a reminder email at least 7 days before annual renewal.
We reserve the right to modify pricing. Existing subscribers will receive at least 30 days' written notice before any price increase takes effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
If a payment fails, we will attempt to retry the charge. If payment is not received within 7 days of the due date, your account may be downgraded to the free tier and access to paid features suspended until payment is resolved.
All prices are exclusive of applicable taxes. Indian users will be charged Goods and Services Tax (GST) as required by law. International users are responsible for any local taxes, duties, or levies applicable in their jurisdiction.
Promotional discount codes are single-use, non-transferable, not redeemable for cash, and may not be combined with other offers unless expressly stated.
"User Content" includes all text, photographs, videos, documents, legacy stories, milestones, tributes, family tree data, and any other material you submit to the Service. You retain ownership of your User Content.
By submitting User Content, you grant LegacyRoots a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, process, and display your content solely for the purpose of operating and improving the Service. We do not sell your content to third parties or use it for advertising without your explicit consent.
You represent and warrant that: (a) you own or have the necessary rights to submit all User Content; (b) your User Content does not infringe any third-party intellectual property, privacy, or personality rights; and (c) you have obtained the consent of any identifiable living individual whose personal information or likeness appears in your User Content.
When you create memorial pages or add profile information about deceased individuals, you represent that you are an authorised representative (family member, executor, or legal next-of-kin) of that individual. LegacyRoots is not responsible for verifying such authority.
Memorial pages may be set to public visibility, allowing anyone — including non-registered users — to view the memorial and submit tributes. Tribute submissions from external visitors are subject to approval by the Family Keeper before publication. You acknowledge that making a memorial page public makes the associated content accessible to the general internet, including search engines.
We reserve the right (but not the obligation) to review, remove, or restrict any User Content that we reasonably determine violates these Terms, applicable law, or our community standards. We will not be liable for any delay or failure to remove content you report.
Certain features use third-party large language model (LLM) technology to generate text and images. You understand and agree that:
When you use AI features, relevant content you provide (e.g., prompts, names, story fragments) may be processed by our AI service providers. Refer to our Privacy Policy for details on how this data is handled.
You agree not to use the Service to:
The LegacyRoots referral programme allows existing users to earn credits or other benefits when referred users sign up and (where applicable) subscribe. Referral rewards are subject to separate programme terms published on the referral page. We reserve the right to modify, suspend, or terminate the referral programme at any time. Self-referrals, bulk referral schemes, or fraudulent referral activity will result in forfeiture of all rewards and may result in account termination.
All platform software, design, logos, trade marks, branding, tree visualisation algorithms, and non-user-generated content are the exclusive intellectual property of LegacyRoots AI or its licensors. Nothing in these Terms grants you any right in our intellectual property other than the limited right to use the Service as described herein. "LegacyRoots" and "LegacyRoots AI" are trade names or trade marks of LegacyRoots AI.
Your privacy is important to us. Our Privacy Policy describes how we collect, use, store, and share your personal data and the data of individuals whose information you add to your family tree. The Privacy Policy is incorporated into these Terms by reference. Please read it carefully before using the Service.
The Service integrates with or depends on third-party services including Google Firebase (authentication, database, file storage), Stripe, Razorpay, and AI model providers. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of third-party service providers.
Links to third-party websites in the Service are provided for convenience only. We do not endorse and are not responsible for third-party website content or practices.
You may close your account at any time by contacting us at support@legacyroots.ai or through the in-app Support page. Upon closure, your account data will be scheduled for deletion in accordance with our data retention policy (see Privacy Policy, Section 9).
We may suspend or terminate your account immediately, without prior notice, if we determine in our sole discretion that you have: (a) materially breached these Terms; (b) engaged in fraudulent, abusive, or illegal conduct; or (c) posed a risk to the safety of other users or the platform. In non-urgent cases, we will provide reasonable notice and an opportunity to cure the breach before termination.
Upon termination: (a) your access to the Service ceases immediately; (b) all licences granted to you under these Terms terminate; (c) paid subscription fees are non-refundable except as required by law; (d) family tree data you own may be deleted. Sections 6, 10, 14, 15, 16, and 17 survive termination.
A Family Keeper may designate a Successor who will inherit administrative rights over the family tree in the event of the Keeper's account closure or death. If no Successor is designated and the account is closed, the tree may be archived or transferred to a Co-Keeper at our discretion.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, LEGACYROOTS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
LegacyRoots does not verify the genealogical accuracy of any family tree data entered by users. We are not responsible for errors, omissions, or inaccuracies in family relationships, biographical data, or historical records stored on the platform.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LEGACYROOTS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR EMOTIONAL DISTRESS ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) INR 5,000 / USD 60.
We implement reasonable backup procedures; however, we are not responsible for any loss of User Content due to technical failures, force majeure events, cyberattacks, or user error. We strongly encourage you to maintain your own copies of important family records.
You agree to indemnify, defend, and hold harmless LegacyRoots AI, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or access to the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights, including privacy or intellectual property rights.
Before initiating any formal dispute, you agree to first contact us at legal@legacyroots.ai and give us a reasonable opportunity (not less than 30 days) to resolve the matter informally.
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India. If you are a consumer located in the European Union, you may also bring claims before the courts of your country of residence.
Nothing in these Terms limits any statutory consumer rights you may have under applicable law in your jurisdiction that cannot be contractually excluded or limited.
We may update these Terms at any time. When we make material changes, we will notify you by email and/or by displaying a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights to any successor entity in connection with a merger, acquisition, or sale of substantially all our assets, subject to notifying you.
These Terms, together with the Privacy Policy and any additional terms specific to particular features (e.g., referral programme terms), constitute the entire agreement between you and LegacyRoots with respect to the Service and supersede all prior agreements.
We shall not be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, pandemics, war, cyberattacks, or government actions.
These Terms are written in English. Where translations are provided, the English version shall prevail in the event of any conflict.
For questions, concerns, or legal notices regarding these Terms: